de33 Terms and Conditions
Please read these complete terms and conditions carefully before using the de33 platform. By registering or using the platform, you agree to abide by these terms.
Table of Contents
General Provisions
1.1 Nature of the Agreement
de33 is an online gaming and betting platform that provides entertainment services for users in Bangladesh. These terms and conditions ("Terms") apply between the organisation operating the de33 platform ("de33", "we", "our") and any registered or unregistered user ("you", "member").
By accessing, browsing, registering on, or using any service of the de33 platform, you are considered to have read, understood, and accepted these complete terms. If you do not agree with any term, please refrain from using the platform.
1.2 Applicable Documents
The following documents also form part of the same legal framework and carry equal importance alongside these terms:
- de33 Privacy Policy
- de33 Responsible Gaming Policy
- Specific terms and conditions related to bonuses and promotions (provided where applicable)
In the event of a conflict, these main terms will take precedence, however for specific promotions the particular terms of that promotion will apply.
Eligibility and Registration
2.1 Age Requirement
You must be at least 21 years of age to open an account and use the services on de33. Opening an account or using gaming services by anyone under the age of 21 is strictly prohibited. de33 may at any time request an identity document or other documentation for age verification.
2.2 Registration Terms
When opening an account, you must meet the following conditions:
- You must provide accurate and complete personal information.
- Only one account may be opened per person.
- The account is for your personal use only — transferring or selling it to another person is prohibited.
- If any information provided at registration changes later, de33 must be notified.
- You must keep your password and login details completely confidential.
2.3 Identity Verification (KYC)
de33 reserves the right to verify your identity from time to time. An identity document (national ID card, passport or driving licence), proof of address, and proof of ownership of the payment method may be requested. Withdrawals may be temporarily suspended until KYC verification is completed.
Account Management
3.1 Account Security
Maintaining the security of your account is your own responsibility. Never share your login details with any third party. If you suspect unauthorised access, contact us immediately at [email protected] or let us know via live chat.
You are responsible for all activities carried out from your account. de33 will not be liable for losses resulting from unauthorised access, unless it is proven that the fault was due to de33.
3.2 Multiple Account Prohibition
Each user may hold only one active account. Opening or managing multiple accounts, or using another person's account, is strictly prohibited. In cases of suspicion, de33 may investigate all related accounts and close them if necessary.
Deposits and Withdrawals
4.1 Approved Payment Methods
de33 supports the following payment methods:
- bKash
- Nagad
- Rocket
- Bank Transfer (all major banks)
All transactions are completed in Bangladeshi Taka (BDT / ৳). Deposits made through a third party or via a method not in your name are prohibited.
4.2 Minimum Deposit and Withdrawal
- Minimum Deposit: ৳100 (per method)
- Minimum Withdrawal: ৳500
- Withdrawal Processing Time: 10–45 minutes
4.3 Withdrawal Terms
Before requesting a withdrawal, ensure that the applicable wagering requirements on your account have been completed. Withdrawals will only be made to the same payment method used for the deposit, unless another arrangement has been approved.
de33 reserves the right to temporarily suspend or cancel a withdrawal in cases of suspected fraud, breach of promotional terms, or incomplete KYC.
Bonuses and Promotions
5.1 Welcome Bonus
de33 offers new members a 100% bonus on their first deposit, up to a maximum of ৳20,000. A minimum deposit of ৳100 is required to receive this bonus.
Wagering Requirement: The bonus amount must be wagered 20 times (20x) before withdrawal. For example, if you receive a ৳1,000 bonus, a total of ৳20,000 must be wagered before withdrawal.
5.2 General Bonus Rules
- Each bonus offer is subject to separate terms — the specific terms provided with the offer will apply.
- A bonus is applicable only once per user, household, address, or device.
- Bonuses are not withdrawable as cash; only the winnings portion may be withdrawn after completing the wagering requirements.
- de33 reserves the right to modify, restrict, or cancel any bonus offer at any time.
- If unusual betting patterns intended to exploit bonuses are detected, the bonus will be cancelled.
5.3 VIP Cashback
de33's VIP programme has three tiers, with weekly cashback provided at each tier:
- Bronze: Up to 0.3% weekly cashback
- Silver: Up to 0.7% weekly cashback
- Gold: Up to 1.0% weekly cashback
Reaching a higher tier depends on gaming activity and your relationship with de33. Cashback is automatically credited to your account each week.
Gaming Rules
6.1 Fair Play Policy
de33 ensures fair play in all games. The games operated on our platform use secure and transparent Random Number Generator (RNG) technology. No game result is predetermined and each round is conducted independently.
6.2 Betting Limits
Each game and betting market has minimum and maximum bet limits, which are clearly displayed in the game interface. de33 reserves the right to set game-specific or user-specific limits, particularly when unusual betting patterns are detected.
6.3 Technical Issues
If a game result is affected by a technical fault, disconnection, or server issue, de33 will make a decision after investigation. de33 reserves the right to void any declared win or loss caused by a system error.
Prohibited Activities
7.1 Strictly Prohibited Activities
The following activities are strictly prohibited and may result in account closure as well as legal action:
- Any form of fraud, deception, or manipulation.
- Opening multiple accounts to take advantage of bonuses.
- Using software bots, automation, or any other artificial means.
- Using another person's account or selling an account.
- Attempting to hack or gain unauthorised access to de33's systems.
- Engaging in money laundering or illegal financial activities.
- Registering with false information.
- Harassing or threatening other users.
Intellectual Property
8.1 Ownership
All content on the de33 platform — logos, designs, text, graphics, code, and other elements — is the intellectual property of de33. Reproducing, distributing, or modifying this content without prior written permission from de33 is prohibited.
8.2 Limited Licence to Use
A limited licence is granted to use the de33 platform for personal and non-commercial purposes. For any commercial use of any content, a separate agreement must be made with de33.
Limitation of Liability
9.1 Nature of Service
The de33 platform is provided on an "as is" basis. de33 gives no guarantee of uninterrupted or error-free service. The service may be temporarily disrupted due to technical maintenance or unforeseen circumstances.
9.2 Limitation of Damages
de33 will not be liable for any indirect, incidental, or consequential losses, including financial losses arising from gaming, emotional distress, or lost opportunity. The user uses the platform voluntarily and at their own risk.
However, where any proven loss results from de33's own negligence or wilful misconduct, the applicable legal provisions will apply.
Account Closure and Suspension
10.1 Closure at the User's Initiative
You may close your account at any time. To do so, email [email protected] or submit a request via live chat. Withdraw any available balance before closing the account. Unearned balances derived from bonuses will be cancelled.
10.2 Suspension at de33's Initiative
de33 may temporarily or permanently close an account in the following circumstances:
- Breach of terms or suspicious activity.
- False information or KYC non-compliance.
- Suspicion of fraud or money laundering.
- Legal obligations or regulatory requirements.
- If the account remains inactive for a long period of time.
If an account is closed, de33 will attempt to return the verified balance (excluding bonuses), however this may not apply in cases of terms and conditions violations.
Dispute Resolution
11.1 Complaint Process
If you have any issue or complaint, please first contact us via live chat or at [email protected]. Our support team provides service in Bengali 24/7 and will try to resolve it as quickly as possible.
When submitting a complaint, please provide your account number, the date and time of the incident, and a detailed description. For written complaints submitted by email, we generally provide an initial response within a business day.
11.2 Final Decision
de33's customer service team carefully considers each dispute. For disputes related to game results or technical issues, de33's server records will be considered the final evidence.
Terms and Conditions Changes
12.1 Right to Make Changes
de33 reserves the right to change, add to, or amend these rules and terms and conditions at any time. The date of change and version will be noted at the top of the page.
For significant changes, de33 will try to notify users via email or through a notice on the platform. If you continue to use the platform after the changes, you will be considered to have accepted the new terms and conditions.
Responsible Gaming
13.1 Our Commitment
de33 believes that gaming is for entertainment — not addiction. We are committed to helping users build healthy gaming habits. Our platform offers self-limit setting, cool-off periods, and self-exclusion features.
13.2 User Responsibility
- Play within your own financial means.
- Play for entertainment, not to recover lost money.
- Take regular breaks and set limits on your playing time.
- If you feel you have a problem, seek help immediately.
For more information, visit our Responsible Gaming page.
Contact
Live Chat Support
de33's customer support team provides service in Bengali via live chat 24 hours a day, 7 days a week. Use live chat for instant assistance with any questions regarding the rules and terms and conditions.
Email Contact
For written complaints or formal correspondence, email us at:
Include your account information and a detailed description in your email so we can respond quickly.