de33's Privacy Policy —
Your Data Is Our Responsibility

de33 ("we", "our", "platform") is a trusted online casino and betting platform in Bangladesh. This privacy policy ("policy") explains how de33 collects, uses, stores, and protects your ("user", "you") personal information.

This policy applies to the de33.cam website and all related services, applications, and platforms. We strongly encourage you to read this policy carefully before you begin using our services.

By accessing our website or registering an account, you are giving your consent to the terms of this privacy policy. If you disagree with any part of this policy, please refrain from using our services and contact us.

de33 may collect the following types of information:

2.1 Identification Data

• Full name
• Date of birth and age verification information
• National ID (NID) or passport number
• Username provided at the time of registration

2.2 Contact Data

• Email address
• Mobile phone number
• Current residential address

2.3 Financial Data

• Transaction information related to bKash, Nagad, Rocket, or bank accounts
• Deposit and withdrawal history
• Wallet balance information

2.4 Gaming Activity Data

• Play history and statistics
• Betting patterns and preferences
• Bonus usage history
• Time spent on the platform

2.5 Technical Data

• IP Address
• Browser type and version
• Device information (mobile, tablet, desktop)
• Access date, time, and log information
• Cookie and session information

de33 collects your information in the following ways:

3.1 Directly from You

We collect directly the information you voluntarily provide during account registration, identity verification (KYC), deposit or withdrawal requests, and when contacting customer support.

3.2 Automatically

When you browse our website or play games, our systems automatically collect certain technical information. This includes information obtained from cookies, web beacons, and other tracking technologies.

3.3 Through Third Parties

We may receive some of your information from payment processors (such as bKash, Nagad, Rocket), identity verification services, and fraud prevention services. In such cases, we only receive information through secure and lawful methods.

de33 uses your information for the following legitimate purposes:

4.1 Service Provision and Operation

• Creating and managing your account
• Processing deposit and withdrawal transactions
• Running gaming services without interruption
• Providing bonuses and rewards

4.2 Identity Verification and Security

• Verifying the account holder's age (21+)
• Preventing fraud and money laundering
• Maintaining account security
• Monitoring responsible gaming

4.3 Service Improvement

• Providing a personalized experience based on your preferences
• Improving the platform's performance and security
• Developing new services and features

4.4 Legal and Regulatory Requirements

• Fulfilling legal obligations
• Resolving disputes and defending legal claims
• Conducting audits and preparing reports

4.5 Communication

• Sending transaction-related notifications
• Providing customer support assistance
• Informing you about important policy changes

de33 does not sell your personal information to third parties. However, we may share information in the following limited and necessary circumstances:

5.1 Payment Service Providers

Necessary financial information is shared with bKash, Nagad, Rocket, and banking services to process transactions. This information is used solely for the purpose of completing transactions.

5.2 Technology Partners

The minimum necessary information may be shared with game software providers and technology service companies for the purpose of operating the service. All such partners operate under strict confidentiality agreements.

5.3 Law Enforcement Agencies

If it is necessary to provide information under a court order, government directive, or legal obligation, de33 may be required to supply the relevant information to the concerned authorities in compliance with the law.

5.4 Fraud Prevention

In specific circumstances, information may be exchanged with relevant agencies to prevent fraud, money laundering, or other illegal activities.

6.1 Retention Period

We retain your information for as long as your account remains active and for as long as necessary thereafter to meet legal and regulatory obligations. After an account is closed, legally required information is securely retained for the prescribed period.

6.2 Security Measures

de33 uses industry-standard security technology to protect your information. Our security measures include:

• SSL Encryption — 256-bit encryption for all data transmission
• Two-Factor Authentication support
• Data Encryption — stored information is kept in an encrypted state
• Regular security audits and testing
• Access control — only authorized staff can view sensitive information
• Automatic alert system for suspicious logins

6.3 In the Event of a Data Breach

If a data security breach occurs for any reason and there is a possibility that it may affect your personal information, we will promptly notify you and take the necessary steps.

The de33 website uses cookies and similar technologies to improve your experience. The following types of cookies are used on our website:

7.1 Essential Cookies

These are essential for the basic functionality of the website. These cookies are required to maintain your login session and verify security. These cookies cannot be disabled.

7.2 Functionality Cookies

These cookies are used to remember your language preferences, display settings, and other personalization information. They make each of your visits easier and more personalized.

7.3 Analytics Cookies

These cookies collect information to help us understand which parts of our website are used most and how users are using the service. This information helps improve the service.

7.4 Cookie Control

You can control or delete non-essential cookies at any time through your browser settings. However, disabling certain cookies may limit the functionality of the website.

As a de33 user, you have the following rights over your own information:

8.1 Right of Access

You may ask us at any time what information we hold about you. To make this request, contact us by email at [email protected].

8.2 Right to Rectification

If any information stored in your account is incorrect or incomplete, you may request that it be corrected.

8.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, due to legal obligations, we are required to retain some information for a specified period.

8.4 Right to Object

You may object to the processing of your information for specific purposes, particularly in the case of marketing communications.

8.5 Account Closure

If you wish to stop using de33's services, please contact us. Even after your account is closed, information required by law will be retained for the prescribed period.

de33's services are intended solely for individuals aged 21 and above. We do not knowingly collect or store personal information from anyone under the age of 21.

Through an age verification process at registration, we ensure that only adults can use our platform. If we inadvertently collect information from a minor, it will be deleted immediately and the associated account will be deactivated.

If you believe that a minor is using our platform, please notify us immediately at [email protected].

The de33 platform may contain links to third-party services, such as payment gateways and game software providers. These third parties have their own privacy policies, which will apply when you use those services.

We are not responsible for the privacy practices of third parties. We therefore recommend that you read the privacy policy of any third-party service before using it. de33 works only with trusted and verified partners.

During payment processing, the privacy policies of bKash, Nagad, or Rocket apply independently. de33 shares only the information necessary to complete the transaction.

de33 reserves the right to update this privacy policy from time to time. If any significant changes are made to the policy, we will notify you in the following ways:

• A notification will be sent to your registered email address
• The change will be clearly announced on the website
• The "Last Updated" date at the top of the policy will be changed

Continued use of our services after the updated policy is published will be considered your acceptance of the new policy. If you do not agree with the updated policy, please stop using our services and contact us to close your account.

We recommend that you review this privacy policy regularly so that you remain informed about how your information is protected.

If you have any questions, concerns, or requests regarding this privacy policy or your information, please contact us: